Find out which mobile providers people have an account with, how much time a month they spend on their phones, and the number of cell phones they own.
With the results, you can see if there is an opportunity for you to improve your mobile marketing or services.
Costs will be incurred in the market research survey. Training may well be required to improve the customer service.
The implications of customer satisfaction studies go far beyond the survey itself and will only be successful if fully supported by the echelons of senior management.
For this reason customer surveys are necessary to measure and track customer satisfaction.
Developing a customer satisfaction programme is not just about carrying out a customer service survey.
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Send this expert-certified mobile or cell phone survey to get a better understanding of consumer mobile habits.
There are six parts to any customer satisfaction programme: Some products and services are chosen and consumed by individuals with little influence from others.
The choice of a brand of cigarettes is very personal and it is clear who should be interviewed to find out satisfaction with those cigarettes.