In addition, special managers were trained to retain the high performing employees who had a high flight risk.
In total, this program saved Credit Suisse approximately $ 70,000,000 a year. Another great HR analytics case study of people analytics at work was published in the Harvard Business Review.
It is time that HR analytics starts to show the value it delivers to the business.
This is hard to do as people analytics is still an emerging field.
Engagement is often seen as the holy grail of HR – but its impact is hard to measure. The significance of this relationship motivated Best Buy to make employee engagement surveys quarterly rather than annually. By building a predictive model that included 200 attributes, including team size and structure, supervisor performance, and length of commute, they were able to predict flight risk.
An example risk factor was teams of more than 10 to 12 people.
For each case study, I will refer to their original publication.
Quite a few case studies have come from the excellent .
Using IBM’s Watson machine learning capabilities, the workforce analytics team build an algorithm that included sources like recruitment data, tenure, promotion history, performance, role, salary, location, job role, and more.
The company also included employee sentiment, measured through their Social Pulse.