All you have to do is to make sure you don’t mistake symptoms for root causes, sometimes there is more than one root cause to search for, you shouldn’t settle for the first obvious solution but dig deep, and you should absolutely avoid the blame game and focus on the process.
As a slightly detailed end note, before we go on to using the 5 Whys technique in personal life, the 5 Whys technique in business is most useful in the transition phase where you go from the search mode to the execution mode and in the execution mode itself.
A much better investment of your mental effort is to think about how to improve the process, be it with the content calendar, adding responsibility to one of the team members or anyhow else.
Just according to Kaizen rules, you must be careful not to improve processes with more administration. You have to commit to make a corrective action for every step of the analysis in the process.
But now you know what you need to do to resolve the situation.
The 5 Whys technique is a simple way to get to the root of a problem.
Many problems at work are just symptoms of deeper issues.
Therefore, to solve a problem effectively, so it doesn't reoccur, we need to drill down to identify the underlying cause.
But, no one on your team is using it, even though they've all been trained. They tell you that the system asks them for information they don't have.
So, you use the 5 Whys Technique to get to the root of the problem. You then ask them WHY they don't have the necessary information.