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As CAT began to redefine its new strategy, the global dealer learning team asked themselves what it meant to put the learner first.For Mike, that meant transforming content so people could easily absorb information and gain the skills or knowledge needed to excel at their jobs.
In other words, if content isn’t reused as an ongoing and valuable on-the-job resource, then it’s not useful.
In 20, CAT partnered with Bersin-Deloitte to help them align learners’ needs with strategic goals.
It also influences: Originally, the belief was that one tool could do everything, but that often doesn’t reflect instances of informal or blended learning.
As a result, CAT now has several tools in their learning ecosystem to deliver different types of learning—including a You Tube app powered by Kaltura, an app for hosting purchased content, and an Inkling app for in-house content creation (see Image 3).
CAT wants to be able to build content in tools that allows them to prescribe relevant content as employees are working on certain jobs.
Previously, CAT put its content on an LMS and knew if the corresponding exams were passed and how users scored.analysis was not an integral part of L&D, but today it’s used to create a better learner experience.
When Levels 3 and 4 are reached, the content starts to take on an informal nature.
Level 4 is about making sure the learning content is available at any time.
Currently, CAT focuses on using content to develop people from the entry/foundational level to the intermediate/advanced level or expert level, in addition to providing e-learning and ILT packages.
There’s also a career path that allows the team to show learners the skills, knowledge, and behaviors needed to move up levels.